We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product, provided (in the case of any non-defective products) it has not been unnecessarily handled, i.e beyond the handling that you would do in a shop to decide whether to purchase the product. If you are not satisfied with your purchase for any reason, simply return it in its original condition and packaging within 7 days for a prompt refund.

Delivery Charges

If a product is faulty or damaged, we will refund your original delivery charge and your charges for returning the product to us. However, if a product is simply unwanted, we will not provide a refund.

Faulty Returns

Faulty Return Policy At Fish & Pets Store, we want to ensure that all of our customers are satisfied with their purchases. However, if you are not satisfied with your purchase and it is found to be faulty, we will happily accept a return and offer a full refund or replacement. To qualify for a return, the product must be in its original condition, unused, and in its original packaging. If a product is found to be faulty, we will issue a full refund or a replacement product. If you have any doubts about the product being faulty or believe that it may have been damaged in transit, please contact us as soon as possible.

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.